| On-site Support |
| Remote Support |
| Network Architecture |
| Server Installations, Configurations & Support |
| Weekly System Updates for Servers & Workstations |
| Desktop & Server Support including 24x7 Facility Management |
| Internet/Intranet & E-mail Solutions on Networks |
| Firewall / Security check |
| VPN Installation & Configuration |
| Wireless Network Solutions |
| Network Support |
| Linux Support |
| IT Manager Support |
| Specialist advice on Hardware/ Software |
| Implement MS Security hot fixes. |
| Verify Antivirus Definitions & Live Updates. |
| Regular Hardware maintenance. |
| Backup Solutions & Disaster Recovery Options. |
| Cabling & Cable Management |
| Monthly Report Card |
| Guaranteed 4 Hour Response Time. |
